Shipping policy
Shipping Policy
Last updated: April 29, 2026
This Shipping Policy explains how orders are delivered by Solenari Care, operated by MV EDUCATION LTD (“Solenari Care,” “we,” “us,” or “our”).
Solenari Care sells digital products only. We do not ship physical goods.
1. No Physical Shipping
All products sold on solenaricaree.shop are digital products.
No printed book, physical package, parcel, envelope, or tangible product will be shipped to you.
Because our products are delivered electronically, traditional shipping carriers such as USPS, UPS, FedEx, DHL, or postal mail are not used.
2. Delivery Method
Our delivery method is:
Instant Digital Delivery
Digital products are delivered electronically after successful payment approval.
You may receive access through one or more of the following:
- Download link displayed on the order confirmation page;
- Confirmation email sent to the email address provided at checkout;
- Customer account access, if applicable;
- Any other electronic access method described on the product page.
3. Delivery Time
Most digital products are delivered immediately after payment is successfully processed.
Typical delivery time: Immediate access after checkout approval.
In some cases, access may take additional time due to:
- Payment review or fraud screening;
- Incorrect email address entered at checkout;
- Email filtering by your provider;
- Technical issues with your device, browser, or internet connection;
- Temporary platform, checkout, or email delivery delays;
- High traffic or unexpected service interruptions.
If you do not receive your digital product shortly after purchase, please contact us at contact@solenaricaree.shop.
4. Delivery Cost
Digital delivery is free.
There are no shipping fees for digital products.
You will not be charged for physical shipping because no physical product is shipped.
5. Delivery Coverage
Digital products may be purchased and accessed where our website and checkout are available, subject to applicable laws, payment availability, sanctions restrictions, platform rules, and product limitations.
This Policy is written for customers purchasing through our United States-facing storefront experience, but digital delivery may be available to other supported regions where checkout is enabled.
6. Customer Email Responsibility
You are responsible for providing a complete and accurate email address at checkout.
If you enter the wrong email address, you may not receive your order confirmation or download link.
If this happens, contact us as soon as possible with:
- Your full name;
- Order number, if available;
- Correct email address;
- Email address originally entered at checkout;
- Date of purchase;
- Product purchased.
We may require verification before resending access to a different email address.
7. Where to Find Your Download Link
After purchase, check the following:
- The order confirmation page;
- Your email inbox;
- Spam folder;
- Junk folder;
- Promotions folder;
- Updates folder;
- Any email filters or security quarantine folders.
The email will be sent to the address used at checkout.
8. Access Problems
If you cannot access your digital product, please try the following:
- Refresh the confirmation page;
- Check your email folders;
- Try a different browser;
- Try a different device;
- Confirm your internet connection;
- Update your PDF reader or file viewer;
- Disable browser extensions that may block downloads;
- Contact our support team.
If the issue is caused by Solenari Care and we are unable to provide access within a reasonable time, you may be eligible for a refund if your request is submitted within the 7-day refund window described in our Refund and Return Policy.
9. No Tracking Number
Because no physical shipment is made, tracking numbers are not provided.
Order confirmation and digital access information serve as delivery confirmation for digital products.
10. Delays
Although delivery is usually immediate, occasional delays may occur due to payment processing, platform maintenance, email delivery issues, technical interruptions, or security checks.
If your access is delayed, contact us at:
contact@solenaricaree.shop
Typical response time: 1–2 business days.
11. Failed Delivery Due to Customer Error
Solenari Care is not responsible for failed or delayed delivery caused by:
- Incorrect email address;
- Full inbox;
- Email provider blocking;
- Spam filtering;
- Device incompatibility;
- Customer-side software issues;
- Loss of access to the email account used at checkout;
- Failure to check the confirmation page or inbox.
However, we will make reasonable efforts to help you access your purchase after verifying your order.
12. Digital Product Availability
We aim to keep purchased digital products accessible as described at the time of sale. However, we recommend downloading and saving your product promptly after purchase.
We are not responsible for loss of access caused by customer deletion, device loss, email loss, unauthorized sharing, or failure to save the product.
13. Contact for Delivery Support
For delivery or download support, contact:
Solenari Care
Operated by MV EDUCATION LTD
Email: contact@solenaricaree.shop
Phone: +44 20 7278 1238
Business Address:
MV EDUCATION LTD
71-75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ
Please include your order number and the email address used at checkout.