Privacy policy
Privacy Policy
Last updated: April 29, 2026
This Privacy Policy explains how Solenari Care, operated by MV EDUCATION LTD (“Solenari Care,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal information when you visit, browse, purchase from, or interact with solenaricaree.shop.
By using our website, placing an order, contacting us, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Solenari Care is an online store that sells digital products, including downloadable guides, educational materials, and self-care resources.
Business information:
Trade Name: Solenari Care
Legal Operator: MV EDUCATION LTD
Website: solenaricaree.shop
Email: contact@solenaricaree.shop
Phone: +44 20 7278 1238
Business Address:
MV EDUCATION LTD
71-75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ
2. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or through trusted third-party service providers.
2.1 Information You Provide to Us
When you place an order, contact us, create an account, subscribe to marketing communications, or submit a form, we may collect:
- Full name;
- Email address;
- Phone number, if provided;
- Billing address;
- Payment-related information;
- Order details;
- Customer support messages;
- Refund request information;
- Any other information you choose to provide.
2.2 Order and Transaction Information
When you purchase a digital product, we collect information necessary to process and fulfill your order, such as:
- Product purchased;
- Order number;
- Purchase date and time;
- Payment status;
- Billing details;
- Email address used for digital delivery;
- Download or access status, where available;
- Fraud prevention and risk analysis information.
We do not intentionally store full credit card numbers on our own systems. Payments are processed through secure third-party payment providers and Shopify checkout infrastructure.
2.3 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Time zone;
- Referring website;
- Pages viewed;
- Clicks and interactions;
- Shopping cart activity;
- Session data;
- Cookie identifiers and similar tracking technologies.
2.4 Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, process checkout, analyze website performance, support security, and provide relevant marketing where permitted.
Cookies may be used for:
- Essential website functionality;
- Cart and checkout operation;
- Fraud prevention;
- Analytics and performance measurement;
- Advertising and remarketing;
- Customer experience improvement.
You may be able to manage cookie preferences through your browser settings or through any cookie preference tool available on our website.
3. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing orders and payments;
- Delivering digital products;
- Sending order confirmations and download links;
- Providing customer support;
- Responding to refund requests;
- Preventing fraud, abuse, and unauthorized transactions;
- Maintaining website security;
- Improving our website, products, and customer experience;
- Communicating important service updates;
- Sending marketing communications when permitted;
- Complying with legal, tax, accounting, and regulatory obligations;
- Enforcing our Terms of Service and policies.
4. Legal Bases for Processing
Depending on your location and applicable law, we may process personal information based on one or more of the following legal bases:
- Performance of a contract, such as fulfilling your order;
- Consent, such as when you subscribe to marketing emails;
- Legitimate business interests, such as fraud prevention and website improvement;
- Compliance with legal obligations;
- Protection of rights, property, safety, and security.
5. Sharing Personal Information
We may share personal information with trusted service providers and business partners who help us operate our store and provide services to customers.
These may include:
- Shopify, which powers our online store;
- Payment processors and checkout providers;
- Email delivery and customer support tools;
- Analytics providers;
- Advertising and marketing platforms;
- Fraud prevention and security providers;
- Professional advisors, such as accountants or legal advisors;
- Government authorities, regulators, or law enforcement when required by law.
We do not sell personal information in the traditional sense of exchanging it for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may include certain advertising or analytics technologies. Where required by law, you may have the right to opt out of such activities.
6. Shopify and Third-Party Services
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you.
Your information may be processed by Shopify and other third-party providers according to their own privacy policies and security practices.
We encourage you to review Shopify’s privacy practices and the privacy policies of any third-party platforms used during checkout, payment, or account creation.
7. Payment Information
Payments are processed securely by third-party payment processors. We do not intentionally collect or store full credit card numbers on our own servers.
Payment providers may collect information such as:
- Cardholder name;
- Billing address;
- Payment card details;
- Transaction authentication data;
- Fraud screening information.
Payment information is handled according to the applicable payment provider’s security standards and privacy policy.
8. Marketing Communications
If you subscribe to marketing emails or otherwise consent to receive promotional messages, we may use your email address to send information about products, offers, updates, and related content.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at contact@solenaricaree.shop.
Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as order confirmations, download links, refund updates, or policy notices.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Order fulfillment;
- Customer support;
- Legal and tax compliance;
- Fraud prevention;
- Dispute resolution;
- Business recordkeeping;
- Enforcement of our agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work with reputable platforms and providers designed to protect customer information.
11. International Data Transfers
Because we operate online and use third-party service providers, your information may be transferred to, stored in, or processed in countries other than your country of residence, including the United States, the United Kingdom, Canada, the European Economic Area, or other locations where our service providers operate.
Where required, appropriate safeguards may be used to protect personal information transferred internationally.
12. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Request a copy of your personal information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Opt out of marketing communications;
- Opt out of certain types of targeted advertising, sale, or sharing where applicable;
- Appeal a decision regarding a privacy request where required by law.
To exercise your rights, contact us at:
contact@solenaricaree.shop
We may need to verify your identity before fulfilling certain requests.
13. U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with consumer privacy laws, may have additional rights regarding personal information.
These rights may include:
- The right to know what categories of personal information we collect;
- The right to know the purposes for which information is collected and used;
- The right to request access to specific pieces of personal information;
- The right to request deletion;
- The right to request correction;
- The right to opt out of sale, sharing, or targeted advertising where applicable;
- The right not to be discriminated against for exercising privacy rights.
We do not knowingly sell personal information for money. Some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain laws. Where applicable, you may contact us to request opt-out assistance.
14. Children’s Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information where required.
15. User-Generated Content and Communications
If you submit a review, testimonial, comment, message, or other content to us, we may use it to respond to you, improve our services, or display it where you have provided permission.
Please do not submit sensitive personal information through public forms or reviews.
16. Links to Third-Party Websites
Our website may contain links to third-party websites, tools, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational needs.
The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means you acknowledge the updated Policy.
18. Contact Us
For privacy questions or requests, contact:
Solenari Care
Operated by MV EDUCATION LTD
Email: contact@solenaricaree.shop
Phone: +44 20 7278 1238
Business Address:
MV EDUCATION LTD
71-75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ